Privacy Policy

Last updated: July 2, 2026

This Privacy Policy explains how Eter Ava Pro (“we”, “us”) collects, uses, and shares information when you use our Service.

1. Information we collect

Account data: name, email, company details, and authentication data. Content you provide: knowledge, documents, website URLs, and training conversations. Visitor data: messages and any contact details (name, email, phone) that visitors share with your Eter, which we process on your behalf. Billing data: handled by Stripe; we do not store full card numbers. Usage data: logs, device/browser info, and metrics used to operate and secure the Service.

2. How we use information

To provide and improve the Service, generate AI responses, capture and display leads to you, process payments, prevent abuse, provide support, and comply with legal obligations.

3. AI processing & subprocessors

To deliver the Service we share relevant content with trusted subprocessors, including: Supabase (database and authentication hosting), Stripe (payments), and AI model providers such as Lightning AI and OpenAI (generating responses and embeddings). These providers process data under their own terms and only as needed to perform their function.

4. Cookies

We use essential cookies for authentication and session management. We do not use them to build advertising profiles.

5. Data retention

We retain your data while your account is active and for a reasonable period afterward, then delete or anonymize it unless we must keep it for legal, tax, or security reasons.

6. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us. As a business using the Service, you are the controller of your visitors’ data and are responsible for your own privacy obligations to them.

7. Security

We use industry-standard measures to protect data in transit and at rest. No system is perfectly secure; we cannot guarantee absolute security.

8. International transfers

Your data may be processed in countries other than yours. Where required, we rely on appropriate safeguards for such transfers.

9. Changes

We may update this Policy. Material changes will be posted here with an updated date.

10. Contact

Privacy questions? Email support@eterava.com.