Terms of Service

Last updated: July 13, 2026

These Terms of Service (“Terms”) govern your access to and use of Eter Ava Pro (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Eter Ava Pro lets you create, train, and deploy an AI assistant (“Eter”) that answers questions from your website visitors, captures leads, and draws on knowledge you provide. AI responses are generated automatically and may contain errors; you are responsible for reviewing content before relying on it.

2. Accounts

You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account. You must be at least 18 years old and able to form a binding contract.

3. Plans, usage wallet & billing

Paid plans are billed in advance on a recurring monthly basis through our payment processor, Stripe. Each plan includes a monthly usage allowance measured in US dollars. The monthly plan allowance resets at each renewal and does not roll over. You may purchase additional usage (“top-ups”) at any time; unused top-ups roll over to later periods. Usage is drawn from the monthly plan allowance first, then from top-up credit. When both are exhausted, your website chat continues to serve visitors for the current period (soft cap); extra usage is tracked as overage and netted against your next period’s plan allowance, or a top-up if you buy one sooner. While in overage, AI-powered account tools (training, website/document scanning, and the owner assistant chat) and Eter Ava Desktop pause until you top up or renew; non-AI features such as editing and publishing knowledge and viewing leads remain available. If overage reaches twice your monthly allowance, the website widget stops generating AI responses and continues in a limited contact-capture mode (collecting visitor name and contact details) until the balance is restored by a top-up or the next period’s allowance. The Free plan has no soft overage: when the Free monthly allowance is exhausted, website chat and owner AI stop immediately for that period (visitor contact-capture may still run). Fees are non-refundable except where required by law. You can cancel anytime; cancellation takes effect at the end of the current billing period.

Plan names, prices, usage allowances, feature lists, and limits for each tier (including Free and any paid tiers) are described on our website and in your account at the time of purchase or use. Those descriptions are not permanent entitlements. We may change pricing, allowances, included features, and tier limits as described in Section 10.

4. Acceptable use

You may not use the Service to: break the law; infringe others’ rights; upload malicious code; send spam; harass or deceive; generate content that is unlawful, hateful, or sexually exploitative; attempt to reverse engineer or overload the Service; or resell the Service without authorization. We may suspend accounts that violate these Terms.

5. Your content and data

You retain ownership of the knowledge, documents, and other content you provide (“Your Content”). You grant us a license to host, process, and use Your Content solely to operate and improve the Service for you, including sending it to AI providers to generate responses. You are responsible for having the rights to the content you upload.

6. AI output disclaimer

The Service uses third-party AI models. Output may be inaccurate, incomplete, or unsuitable for your purpose. It does not constitute professional advice. You are solely responsible for how you use AI output and for any statements your Eter makes to your visitors.

7. Availability

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. We may modify or discontinue features with reasonable notice where practicable.

8. Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms or to comply with law. On termination, your right to use the Service ends; we may delete your data after a reasonable period.

9. Disclaimers & limitation of liability

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid us in the 12 months before the claim.

10. Changes to these Terms, pricing, and plan tiers

We may change these Terms at any time, including without limitation: (a) these Terms of Service themselves; (b) prices for subscriptions, top-ups, overage, and any other fees; (c) what is included in each plan tier (Free, Standard, Professional, Corporate, or any successor or renamed tier); (d) usage allowances, soft and hard caps, and overage rules; (e) feature availability, limits (such as published knowledge caps, sites, or roles), and how the Service works. Changes may apply to new customers immediately and to existing customers on the timeline we state when we publish them (including at the next renewal, after notice, or sooner where required for security, abuse prevention, legal compliance, or service integrity).

We will post updated Terms on this page with a revised “Last updated” date. Where a change is material to pricing or to what your current tier includes, we will also provide notice through the Service, email, or your account dashboard when reasonably practicable. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms, pricing, and tier offerings. If you do not agree, your sole remedy is to cancel before the change takes effect (or stop using the Service). We are not obligated to maintain any particular price, feature set, or tier definition indefinitely.

11. Contact

Questions about these Terms? Email support@eterava.com.